Service and support
Would you like to know what we have to offer? Are you looking for advice and support? We have compiled a brief overview with helpful information for you here. If you have any questions, our staff will be happy to help you at the reception desks and on the wards of our clinics.
Support and advice
Mr. Dieter Muck has been available as a patient advocate at the LMU Klinikum since October 2024. He supports patients and their relatives with concerns, questions or complaints and mediates between patients and hospital staff.
Tasks of the patient advocate
- Receiving and examining concerns and complaints
- Mediating between patients and hospital staff
- Support in clarifying and defusing conflicts
Medical or legal advice is not part of their remit. Complaints management remains responsible for written complaints and complex cases.
Availability
Please note that in the period from 18.08.2025 to 15.09.2025, appointments are only possible by prior arrangement.
- Wednesdays from 2 pm to 4 pm: In person in cubicle 9, Grosshadern entrance hall
- Mondays from 2-4 p.m.: By telephone on 01525 488 9802
- Outside these times: Contact by e-mail or answering machine possible
The individual clinics offer psychosocial counseling. If you would like to make an appointment for this, please speak to the nursing staff on your ward.
The pastoral care staff at the hospital are happy to assist patients, relatives and staff on request. They are open to all spiritual and personal concerns, regardless of cultural or religious background.
Services for patients and relatives
- administering rituals and sacraments (anointing of the sick, communion, communion, blessing, prayer, confession, baptism)
- If there is a need for discussion (e.g.: life balance, faith discussion, uncertainty, fear, conflict counseling)
- Support in dying situations
- Support in crises
- Support with changes in treatment goals, notification of diagnosis
- Ethical counseling
You can contact the Pastoral Care Center at the Großhadern Campus or the City Campus at any time. The pastoral care center is available around the clock in emergencies.
Tanja Reger (Protestant pastor), Heidi Hürten (Catholic pastor)
Contact persons Campus Großhadern
Sabine Gries and Stephan Häutle (head of the Catholic chaplaincy)
Contact persons Campus Innenstadt
You can find out the contact persons for the self-help groups that are important for you on the homepages of the respective clinics and centers as well as from the nursing staff and doctors on your ward.
A serious or chronic illness can bring about temporary or permanent changes and raise questions that go beyond purely medical treatment. Social counseling therefore supplements the medical, nursing and medical care and treatment in hospital with comprehensive and needs-based support.
We are happy to advise you and your caregivers on questions and problems that may arise in connection with your illness, particularly with regard to further care. We work with you to develop needs-based and individual support measures for your life after discharge. This is done in close cooperation with other professional groups within and outside the hospital.
Counseling is free of charge and is of course subject to confidentiality. It always requires your consent.
Our service for you
Some of the clinics in the city center offer a smaller range of products in their kiosks. Stores and department stores are located in the vicinity of the clinics, for example at Goetheplatz, Lindwurmstraße and Sendlinger Tor.
Most patient rooms have telephones and televisions, which can be used for a fee. Charges are made using telephone cards, which you can buy and top up from machines. Please ask the ward staff where the nearest card machine is located.
WLAN for Internet use is available in most clinics. Please ask on your ward how you can use this.
On our Großhadern campus, patients can use the reading room in the patient club room next to the church on the first floor. There you will find a wide range of literature - from novels to non-fiction and travel books to daily newspapers. The reading room is open on Tuesdays and Thursdays from 2 to 4 pm.
Some hospitals in the city center have libraries for patients. There is also a book trolley at the bedside. Talk to the ward manager.
The children's clinics in the city center have a library with a stock of 3,000 volumes of children's and youth literature.
Some of our clinics offer events such as readings, art exhibitions or music afternoons at irregular intervals. Please check the relevant notices on the notice boards.
In Großhadern, you will find a Sparda Bank München eG ATM on the first floor of Besucherstrasse.
There are banks near the clinics in the city center at Sendlinger Tor-Platz and Goetheplatz.
In Großhadern there is a post box at the beginning of the visitors' street by the escalator. In the city center, there is a post office at Goetheplatz, and there are mailboxes in front of some clinics.
If you are expecting mail, please give your address as follows: Surname, first name, ward, room number, university hospital and the respective clinic with street and zip code. You can find out the exact details on your ward.
In Großhadern there is a hairdressing salon in Visitors' Street; a hairdresser will also be happy to visit you on the ward by appointment.
A hairdresser also comes to the patient rooms in the clinics in the city center for appointments.
You will receive further information on your ward.
In Großhadern, you can make an appointment with the foot care staff on the individual wards.
You will find addresses and telephone numbers on the notice boards of the wards in the clinics in the city center, which you can use to make an appointment for foot care.
In Großhadern you can find lost items at the information desk in the entrance area or report them lost.
In the clinics in the city center, you can report lost items at the gate, where they are usually handed in.
