Revenue assurance unit
Management
The Revenue Assurance Department is responsible for the billing of outpatient and inpatient treatment cases of all departments of the LMU Clinic with the corresponding payers.
If you have any questions about invoicing or have received an invoice from our billing teams in the following areas, please do not hesitate to contact the relevant contact person. The contact details of the invoicing party can also be found on the respective invoice.
If you have any questions about invoices from external laboratories (e.g. Max von Pettenkofer Institute, Pathology) or external billing service providers, please contact the person named on the invoice directly.
If you have any treatment-related queries, please contact your treating clinic directly.
Outpatient Billing Department
The Outpatient Billing department is responsible for billing the treatment cases of our (special) outpatient clinics to statutory health insurance companies, accident insurance providers, cooperation facilities and self-pay patients.
We require the corresponding letter of rejection in order to process an invoice complaint from your insurance company. You can send this to us by post or directly via the contact form:
Kristin Goldacker
Deputy Head of Outpatient Billing
Inpatient Billing Department
The Inpatient Billing department is responsible for the billing of inpatient treatment cases of all departments of the LMU Clinic after case coding with the corresponding cost units.
In order to process an invoice complaint from your insurance company, we require the corresponding letter of rejection. You can send this to us by post or directly via the contact form:
Elke Sailer-Kreutz
Head of Inpatient Billing
Nadine Hommann
Deputy Head of Inpatient Billing
Private Liquidation
The Private Liquidation department is responsible for the billing of treatment cases with optional or private medical treatment if the private patient does not consent to billing by an external billing service provider of the respective clinic.
If you have any questions about the invoice or if your private health insurance company has any objections to the invoice, please always contact the invoicing party or the external billing company. The contact details of the invoicing party or external billing company can be found on the relevant invoice.
In order to process an invoice complaint from your insurance company in detail, we require the corresponding letter of rejection. You can send this to us by post or directly via the contact form:
Nicole Klemm
Head of Private Liquidation
International Patient Office (IPO)
The International Patient Office (IPO) is the central point of contact for all matters concerning international patients undergoing outpatient or inpatient treatment at the LMU Hospital and has a coordinating function.
The activities of the IPO include the care of international patients before, during and after their outpatient or inpatient stay and provides administrative support for treatment in the individual clinics.
The IPO is represented at both the Großhadern and the Innenstadt sites.
You can also find more information on the International Patient Office website
